MFM Boulevard can go to hell

July 1, 2008

Disclaimer: Very long post ahead. Don’t read if you’re not in the mood for my bitchy complaints

I swear, the idiots are out on a roll this past week. I seem to keep bumping into them!

I had the most horrendous experience in any restaurant ever in my entire life. Not only was the food not up to par to standards but the service was just ridiculously abysmal.

My dad had received an SMS from Maxis, offering a free starter/appetizer with two orders of mains, a few days prior. Not a bad deal, we thought. So we went to MFM Boulevard for dinner over the weekend. The SMS also reminded that we show it to staff before ordering.

The waiter that took our order was indeed, for the lack of other words, STUPID beyond explanation. That was the day I discovered that talking to a waiter that is as dumb as a brick can be quite stressful, if that gives you an idea how DUMB and ASSININE and HOPELESS he was! I will let you be the judge and tell me if I am wrong. This is the conversation that took place, as far as I can remember it.

Shin: *shows SMS* I would like to use this
Waiter: Ok. You must order 2 main course to get free starter
S: Yeah sure, there are 3 of us so we’ll be ordering 3 main courses
W: No, you have to order 2 main course
S: Yes I know, we are ordering 3 so it’s ok
W: ……

(At this point I realized English wasn’t his strongest suit, so fine I’ll speak in Malay.)

S: I nak pakai SMS ni boleh tak??? *shows SMS*
W: Ya kenak order dua main course
S: Yalah saya tahu, sini 3 orang
W: Ahhh ya order 2 main course lah.
S: *inside my head going OMFG!!!!!!!!!!!!!!!*
W: ….

Guess what I ended up doing? I ordered 2 main courses, chose my starter THEN ordered another main course. What did this idiot say to that? Nothing. Then came to ordering drinks…

Mom: Warm water
W: Ok
S: Ice lemon tea please
W: Ok
Dad: Ice water
W: No ice water
S: What?!?! You don’t have ice water?!?!?!?
W: No
S: You tak ada ice water?!?!?!?! (You don’t have ice water???)
W: Tak ada (No we do not)
S: You ada air tak? (Do you have water?)
W: Ya (Yes)
S: You ada ais tak? (Do you have ice?)
W: Ada (We do)
S: YOU LETAK ITU AIS DALAM AIR BUKAN ICE WATER KAH?? (If you put the ice in the water, isn’t that ice water?!?!?!?)
W: Oh you mahu macam itu kah? (Oh you want it like that?)
S: Yalah ice water bah! (Yes! That’s ice water!)

OMFG!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Right??? Holy shit how can anybody be that stupid????

While waiting for our food, I was telling my mom that the starter is going to be really small, considering it’s free. That’s always the way with free stuff. Our drinks came, and like magic my mom’s warm water became the ice-water-that-they-do-not-have. %#!%!%!# IDIOT!!

Then came my main course, proudly called in the menu “Creamy Seafood Pasta”. I was not impressed. It was hardly creamy, looked dried as hell but I figured I’d give it a try. I took a bite and the pasta was hard, like it wasn’t cooked enough. I thought, “It’s ok, I’m sure not the whole plate will be like that”. I forked around the pasta, trying to get to the bottom of the plate in SEARCH of some “creamy” sauce. Imagine my horror when I felt something harder on the bottom. I lifted my fork up and saw a few pieces of pasta stuck together, BROWN. It was BURNT! How do you burn pasta??? You cook it in boiling water, take it out and mix it with the sauce right?? Then how the FCUK can ANYONE burn pasta????

I waved the supervisor/manager down, I’m not sure but I am more likely to consider her a supervisor because she was almost as stupid as the waiter that took our order. This is what I said:

S: Is this your CREAMY Seafood Pasta? *while showing the burnt pasta*
Supervisor: Yes
S: *holds up fork more* This is burnt
Supervisor: Oh…..ok….
S: So you serve BURNT pasta to your customers????
Supervisor: Oh oh, I will change a new one for you

She takes my plate back to the kitchen, whether she spit on my meal after that I do not know. I try not to think about it. She came back with a bowl of “complimentary” soup as an apology. Fine, I thought. I won’t make a fuss. A couple minutes later, the appetizer came to the table. I then told my parents that I was impressed because it was a full size portion appetizer, even though it was free. Oh how stupid of me to be impressed.

Our food came. My pasta was 10,000 times better! It actually had SAUCE and it was CREAMY! WOW!!! BRAVO!

When we were done eating I asked for the bill and also showed another waitress that I have the MFM sticker which entitles me to a 10% discount on the bill. She gets the bill and brings it over. I looked at the total. It was about RM100. I skimmed up the total, I was not given my 10% discount. I asked her.

S: You did not give me the discount did you?
Waitress: No not yet
S: What do you mean not yet?
Ws: Ya later I will give you discount
S: I don’t understand
Ws: Ya ya

(Another one that doesn’t speak English! I spoke Malay agian)

S: You tak bagi discount kan? (You did not give me discount?)
Ws: Oh tak, nantilah. (Oh no, later)
S: Apa nanti???? (What later???)
Ws: Tadi tak sempat key in, nanti saya datang balik dengan change sekali (We haven’t had the chance to key in the register. I’ll come back with your change later)
S: Apa??? Then sekarang I kenak bayar berapa??? (What? Then how much am I suppose to pay you now?)
Ws: Oh you nak discount tu sekarang lah?
S: YALAH! YOU TAK DISCOUNT MACAM MANA I TAHU BERAPA NAK BAYAR?????? (If you don’t give me the discounted price, how do I know how much to pay???)
Ws: Oh ok


She scurries off like a drunken rat and comes back with the bill again. It was about RM90. I noticed that I was given the discount but my dad mentioned that it was still a bit pricey. He then gave me the lecture about checking the bill carefully before paying. My mentally was, if they screwed up the bill, they will have to fix it. Sure enough when she came back with my change and I checked the bill, we were CHARGED for the appetizer! I asked for the manager and a different girl came. This so-called manager is another idiot. Your staff screws up our order and bill. She could’ve given us a free voucher or free dessert or anything at all. At least make us feel like she was really sorry and appreciate our business. But nothing. She just fixed the bill and gave more money back.

I don’t even remember whether or not she apologized for the mistake. All I remember her telling me was that the person who took the order DID NOT TELL THEM I SHOWED HIM THE SMS FOR A FREE APPETIZER. No wonder it was a full serving portion!

I really like to know how these people were trained. Seriously, if they can’t speak English at the very basic how can they be hired in this line of work? At this point I can’t even see the waiter and waitress being able to handle working at a roadside stall, let alone a restaurant that serves WESTERN FOOD! I’m so pissed thinking about it now that I want to slap the BAGEEZUS outta them! Since when dining out had to be this stressful?

I am still in disbelief. I was dumbfounded that this was the standard of service MFM gives to customers. We left without making a fuss because, to be completely brutally honest and offensive, you can’t teach an old dog new tricks. This is how they were trained or so it seems, and this is how they will continue to be like. I won’t be surprised if this branch shuts down some time this year. I’m certainly not going there again.

P/S I did not have my camera and so did not take pictures of my food. If I had my camera I would’ve taken a picture and sent it to MFM corporate. I also did not get the names of the idiots working there because, to be politically incorrect and offensive, they are ALL the same.

4 responses to “MFM Boulevard can go to hell”

  1. Anonymous says:

    i had similar experiences in MFM also…

    1) the MFM @ Ikano Power Center
    – waited for the longest time for the food to come, and there were only 2 tables of patrons (including me and my hubby)
    – food was served COLD
    – they forgot my order of soup
    – and wanted to charge us for the soup

    2) the MFM @ Cineleisure D’sara
    – the waiter had problems understanding english and even simple BM! we asked what was the ‘catch of the day’, and he answered ‘fish’…

    but the whole situation thankfully was ‘rescued’ by the manager/supervisor.

    so far, the MFM which has the best customer service is the one at midvalley…

  2. Shin says:


    Catch of the day is “FISH”??!?!?!?! WTF! Yeah that seriously ranks up there with no ice water!

    They don’t understand English, they seem to have trouble understanding simple BM, where do they get their wait staff??

  3. Dr. Carolyn says:

    LOL… my experience in MFM Mid Valley, Sunway Pyramid and also Subang Parade has been EXCELLENT. Their staffs are friendly and responsive. They can understand English and they know their menu well. They can explain things properly to you.


    Not long after the opening in Kuching’s Spring shopping mall, i was there with my family for my birthday. We waited 45 minutes for my sister’s meal to come.. and in between, we told them TWICE and still took them that long.

    Luckily there was a trainer/manager from MFM KL, he was there. He really apologized and my sister’s main was for free and we had a soup and a dessert for free, that’s when I discovered they’ve nice Tiramisu.

    Then… another incident was the online $5 survey. They’ve a STUPID online system that Kuching outlets weren’t added into the system. hence the $5 voucher was not valid at all.

    MFM has always pride in their customer service… and there are only TWO OUTLETS in KUCHING and both OUTLET SUXXXX with their SERVICE. What ashame….

  4. Fionz says:


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